Abutigel Platform Terms and Conditions of Use

These Terms and Conditions ("Terms") govern your use of the abutigel platform, including the website, mobile app, games, customer service, and all features available on the platform. This document takes effect from the date you register an account or begin using the platform, whichever comes first.

By using the abutigel platform, you expressly and implicitly confirm that you have read these Terms, understand their content, and agree to be bound by them. If you do not agree with any part of these Terms, you are required to refrain from using the abutigel platform.

Abutigel reserves the right to update these Terms from time to time. Users will be informed of material changes via in-platform notifications or registered email. Continued use of the platform after notification constitutes acceptance of the updated terms.

To register and use the abutigel platform, you must meet the following requirements:

• Age at least 18 years of age on the date of registration.
• Register with your full name, date of birth, and accurate contact information.
• Maintain only one account — multiple account registrations are strictly prohibited.
• Have full legal capacity to enter into a binding agreement.
• Not currently prohibited from gambling activity under any court order or self-exclusion program.

During registration, you agree to provide complete and accurate information. False or incomplete information may result in account closure and forfeiture of any unwithdrawn balance.

Each user is only permitted to hold one active account on the abutigel platform. Accounts are personal and may not be shared, transferred, or sold to any other party. You are solely responsible for all activities that occur under your account.

You are responsible for keeping your account password secure. Do not share your password with anyone, including abutigel support staff. abutigel will never ask for your full password through any communication channel.

Abutigel uses 256-bit SSL encryption and two-factor authentication (2FA) to protect your account. We encourage all users to enable this additional security feature through their account settings.

KYC (Know Your Customer) verification is required before your first withdrawal. The process involves verifying your identity document and proof of address. All submitted information will be processed securely in accordance with our Privacy Policy.

Abutigel accepts deposits via multiple payment methods supported in Malaysia, including DuitNow, Touch 'n Go eWallet, bank transfers, and other methods listed on the platform's deposit page. Available payment methods may change from time to time.

• Minimum deposit limit: Varies by payment method, as stated during the deposit process.
• Daily deposit limit: Users may set their own deposit limits through account settings as part of our responsible gaming tools.
• Processing time: Most deposits are credited instantly or within a few minutes.

Abutigel is not responsible for any delays caused by technical issues on the part of payment processors or banks. If your deposit has not been credited within the expected timeframe, please contact our customer support with proof of transaction for prompt investigation.

Withdrawal requests can be submitted through the withdrawal page in your account. All withdrawals are processed to the same account or payment method used for the deposit, subject to our anti-fraud review policy.

• KYC Verification: Must be completed before the first withdrawal is approved.
• Processing time: Typically 1–3 business days, depending on the payment method and account verification level.
• Withdrawal limit: Minimum and maximum withdrawal limits are stated on the platform's withdrawal page.

Withdrawals may be slowed or temporarily delayed for security review if unusual account activity is detected. This is a protective measure in the interest of users. abutigel will notify users and request supporting documents if required during the review.

Abutigel offers a wide range of bonuses and promotions for both new and existing users. Each offer has its own specific terms that should be read carefully before being claimed.

The general terms applicable to most bonuses are as follows:

• Wagering requirement: The amount that must be wagered before winnings from a bonus can be withdrawn. Expressed as a multiplier (e.g., 30x means you need to bet 30 times the bonus value).
• Validity period: Bonuses have a limited validity period. Any unused bonus will expire automatically once that period ends.
• Eligible games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower rate.
• Maximum wagering limit: While bonus wagering requirements have not been met, a maximum bet limit per round or game section will apply.

Abutigel reserves the right to modify, suspend, or withdraw any promotion with reasonable notice. Abuse or misuse of the bonus system — including opening multiple accounts to claim bonuses repeatedly — will result in bonus cancellation and action taken against the relevant account.

All games on the abutigel platform use a Random Number Generator (RNG) certified by an independent third-party body. This ensures every game outcome is fair, unbiased, and cannot be manipulated by any party.

Specific rules for each game are displayed on the game screen itself or via the "Help" icon within each game interface. Users are encouraged to fully understand the rules before playing.

• Any technical issue that occurs during an active game will result in the round being cancelled and funds returned to the user's account.
• Winnings resulting from technical errors or system malfunctions are void and will not be paid out.
• Abutigel reserves the right to temporarily suspend any game for maintenance or updates without prior notice in cases of technical emergency.

Users are strictly prohibited from engaging in the following activities on the abutigel platform:

• Opening or using more than one account, whether personally or through another party.
• Using automation software, bots, scripts, or third-party tools to access or interact with the platform.
• Any form of fraud, manipulation, or cheating in games.
• Attempting to launder money or using the platform for any illegal financial activity.
• Sharing your account, password, or platform access with any other party.
• Abusing the bonus system, including creating fake accounts to claim promotions.
• Modifying, hacking, or attempting to gain unauthorized access to the platform's systems or databases.

Abutigel respects user privacy and is committed to protecting the personal data collected through the platform. The collection, use, and storage of your personal data is governed by our separate Privacy Policy, which forms part of this agreement in its entirety.

Collected data is used solely for account management, fraud prevention, legal compliance, and service improvement. abutigel does not sell user personal data to third parties for marketing purposes.

Abutigel reserves the right to suspend or close any user account for the following reasons:

• Violation of these Terms and Conditions.
• Suspected or confirmed fraudulent or deceptive activity.
• Failure to complete KYC verification within the specified period.
• Requests from law enforcement agencies or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

Users may also request voluntary account closure or temporary suspension at any time through abutigel customer support. For cases related to responsible gaming, abutigel encourages the use of the self-exclusion feature available within the account.

Abutigel is not liable for any indirect losses, loss of profits, loss of data, or business disruption arising from the use of or inability to use the platform, unless caused by the gross negligence of abutigel.

The platform is provided on an "as-is" basis. While we strive to maintain high uptime and consistent performance, we do not guarantee that the platform will be free from interruptions, technical errors, or delays at all times.

Abutigel reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes take effect immediately upon being posted on the platform or on the date specified in the change notice.

For significant changes, abutigel will provide reasonable notice via in-app notifications or your registered email. The responsibility to periodically review the latest Terms lies with the user. Continued use of the platform after an amendment takes effect constitutes acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the abutigel customer support team is ready to assist you:

• Live Chat: Available 24/7 directly within the abutigel platform or mobile app.
• Email: [email protected]
• Email response time: Usually within 24 business hours.

We encourage users to contact support before making any assumptions about terms that may be unclear. Our team is Malay-speaking and ready to assist in a friendly and effective manner.